Emirates set to become world’s first Autism Certified Airline
Dubai's vision of accessibility aligns with the airline’s pioneering initiative
DUBAI: Emirates is on track to become the world’s first Autism Certified Airline, reaffirming its commitment to inclusivity and customer satisfaction.
This groundbreaking designation, to be awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES), underscores the airline's dedication to improving the travel experience for individuals with autism and sensory sensitivities.
By mid-2025, more than 30,000 of Emirates’ customer-facing staff will complete intensive autism and sensory-awareness training. This initiative follows the airline’s earlier success in certifying its Dubai check-in facilities as autism-friendly, showcasing a comprehensive approach to accessibility.
Making travel inclusive for all
Travel poses significant challenges for individuals on the autism spectrum, with surveys indicating that 78 percent of families hesitate to travel due to sensory hurdles. Emirates’ initiative directly addresses these concerns. By collaborating with IBCCES, Emirates is not only reshaping the airline industry but also aligning with Dubai’s vision of becoming the world’s most accessible destination.
In 2024, Dubai Airports became the first international airport to receive the Certified Autism Centre designation, paving the way for seamless journeys for neurodiverse travellers. This effort extends across Dubai’s tourism ecosystem, with the Department of Economy and Tourism (DET) striving for the city to be recognised as a Certified Autism Destination in the Eastern Hemisphere.
New standards
Emirates is spearheading industry-first initiatives tailored for neurodiverse passengers:
- Sensory Guides: Digital aids to help travellers plan and navigate sensory environments, from sound levels to lighting and visual stimuli.
- Onboard Comfort: Introduction of sensory-friendly products like fidget toys and stress-relief aids to ensure a calming flight experience.
These enhancements are backed by comprehensive sensory audits conducted in collaboration with IBCCES, covering inflight and ground services.
IBCCES, renowned for its autism and cognitive disorder certifications, has been instrumental in developing global standards for accessibility. Its Autism Certified Airline programme combines rigorous training with real-world audits to ensure practical implementation. Emirates is poised to become the flagship example of how these standards can transform industries.
Advanced training
The training programme goes beyond basic awareness, delving into the intricacies of autism spectrum disorders, common triggers, and personalised care approaches. Building on the foundation of a 2023 programme completed by 23,000 staff, this initiative ensures that at least 80 percent of Emirates’ customer-facing workforce is equipped to meet the needs of neurodiverse passengers.
Emirates’ partnership with IBCCES marks a turning point in accessible aviation. By incorporating insights from a diverse pool of over 14,000 individuals with disabilities, their families, and industry experts, the airline is setting a new benchmark.
This achievement is a result of joint efforts with entities like Dubai Airports, DET, and local authorities, demonstrating a united front in making travel more inclusive. With these milestones, Emirates is not only enhancing customer experience but also paving the way for other airlines to follow suit.